Q. How do I contact Austin Adventures?
A. By phone for immediate response. By email for a quick response. By snail mail for a timely response:
- Toll Free Phone: (800)575-1540
- Local Phone: (406)655-4591
- FAX: (406)651-9236
General Consumer Information: [email protected]
P.O. Box 81025
Billings, MT 59108-1025
Q. How can I get a copy of your latest catalog?
A. Complete and submit our easy, online Catalog Request Form.
Q. How does one make a trip reservation?
A. By phone, email or easy online request form:
Or you can contact your professional travel agent
Q. What is your company tagline?
A. The toughest part is going home.
Q. When was the company founded?
A. We have a legacy going back to 1974 through Euro-Bike & Walking Tours, Backcountry Tours, Adventures Plus and now, Austin Adventures.
- Euro-Bike & Walking Tours was founded in 1974
- Backcountry Tours was founded in 1985
- Adventures Plus was founded in 1997
- Austin-Lehman Adventures established its brand, combined with Adventures Plus and acquired Backcountry Tours in 2000
- Austin-Lehman Adventures acquires Euro-Bike & Walking Tours in the fall of 2008
- Austin Adventures parts ways with Xanterra brought back into full ownership of the Austin family
Q. How would you describe your unique style of travel?
A. Austin Adventures is an owner-involved, small group adventure travel company specializing in high-end, active vacations. Our goal is to inspire travelers through spectacular natural scenery, rich cultural immersion and fun, invigorating activities.
Read about The Austin-Lehman Difference >>
Q. Why should someone travel with AA?
A. It’s not just for the scenery, nor the hiking, biking, kayaking, rafting, cruising and horseback riding – It’s not just for the amazing food and wine, nor the plush accommodations – It’s for the feeling you’re left with – the energy you take home with you. The exhilaration, the enlightenment. In short, it’s for the inspiration that might just change your life!
See: Why Travel With Us?
Q. Aside from the adult trips you offer, do you also cater to families?
A. If there were a formula for family adventure and fun, Austin Adventures would have written it. We’ve been planning and guiding family holidays for over two decades. Our designated family adventures have been built from the ground up and are tailored to appeal to families with children ages 7 and older. We offer family discounts where children (7-12 years old) who share a room with one or more adults receive a 10% to 20% discount. Take a look at Austin’s Family Adventures >>
Q. What about group and private custom trips?
A. Austin Adventures has been crafting private group adventure tours for over 20 years. The process is simple: tell us what you want to do, how much you want to spend and how active you’d like to be, and we’ll build it exactly your way. Looking for a higher level of challenge and distance? No problem. Want something that’s really over-the-top? That’s our specialty. Whatever your dream may be, a custom trip built to your specifications can quickly become your reality. Learn more about Custom Group Travel >>
Q. Are your trips all-inclusive?
A. In short, yes. Rates include double occupancy rooms with private baths / All meals and snacks except one dinner on your own / Professional and first-aid certified guides and local partners and experts / Bikes, kayaks, helmets, and other necessary equipment / Vehicle support during the trip / Luggage service / Austin Adventures t-shirt, water bottle, and luggage tags / Detailed pre-departure and packing information / All taxes, dining and housekeeping gratuities, local partner and expert gratuities, and national park entrance and permit fees, unless noted. Not included are guide gratuities, items of a personal nature and round trip air to the host city.
Q. What kind of Consumer Guarantee do you offer?
A. Exceeding a client’s expectations is Austin Adventures top priority. If we fail to deliver on our promise and we are unable to resolve the matter to their satisfaction during or after a trip, we’ll refund up to the full amount paid to Austin Adventures.