Terms and Conditions
You experience the best because we arrange the best.
Austin Concierge, at your service.
These Terms and Conditions govern the relationship between you (our guest) and us, Austin Adventures, Inc. Please note that the terms “Austin Adventures,” “we,” “us,” “our” and “AA” all refer to Austin Adventures. We encourage careful review of these Terms and Conditions prior to booking your Austin Concierge adventure so that you understand your rights and obligations as our guest and our rights and obligations as curator of your tour. Please be aware that the Terms and Conditions for Austin Concierge differ from our Standard Terms and Conditions.
Pricing, Reservations, Deposits, and Payment
To begin the process of curating your Austin Concierge tour, we request a $500 nonrefundable trip development fee. This fee will apply toward your final trip cost. Once we present your itinerary, a nonrefundable deposit of 25% of the total trip price is required to secure your reservation. Due to the customized nature of these select tours, we require a minimum booking amount of $5,000.
Payment in full is required 90 days prior to trip departure. We reserve the right to cancel your reservations if full payment is not received by the final due date. If your trip departs within 90 days of booking, full payment is required at time of booking.
We make every effort to convey accurate pricing information, but we do reserve the right to correct errors or adjust as needed for unforeseen increases in taxes, fees, or other included costs associated with lodging, dining, activities, park entrance, or private guide services.
Tour prices are per person, based on double occupancy. Since we build Austin Concierge tours from scratch, pricing is fluid and dependent on rooming availability and third-party travel service pricing. As such, quoted trip prices are only valid for 7 consecutive days after a quote is given. No lodging will be reserved until your trip is booked and deposit is received.
To complete your Austin Concierge reservation, you will need to sign and return the Guest Information Form, Liability Release, and Terms and Conditions Agreement within 14 days of the receipt of your pre-trip planner.
We believe our guests have a more complete and rewarding travel experience when we provide a complete itinerary for their Austin Concierge adventure, so we do not handle standalone bookings for lodging or activities.
Austin Concierge tour reservations do not include transportation to or from your host city or rental car reservations. These arrangements will need to be made by you or your travel agent.
Changes to Itinerary, Trip Dates, Etc.
We will allow up to two revisions to your Austin Concierge itinerary for up to two weeks after booking. After that time, we charge an hourly rate for making changes to your reservation’s departure city or date, activities, dining, or lodging. Any transfer or cancellation fees imposed by hotels, operators, or other service providers will be passed along to you, the guest. All requested changes are subject to availability and will not be guaranteed.
Trips booked within 60 days of departure date may require an additional, nonrefundable development fee or security deposit to account for higher accommodation or activity fees.
Trip Cancellation and Refunds
If you must cancel your trip, the following cancellation policies and fees apply:
Cancellation 91 days or more before trip departure
If full trip payment has been made, it will be refunded less the nonrefundable $500 trip development fee and the nonrefundable deposit of 25% of trip price.
Cancellation 61-90 days before trip departure
50% of trip payment will be refunded.
Cancellation 31-60 days before trip departure
25% of trip payment will be refunded.
Cancellation 0-30 days before trip departure
No refunds will be given.
No partial refunds will be given for unused hotel rooms, meals, activities, guide services, tours, events, or other trip arrangements for any reason whatsoever.
We highly recommend that you purchase TripMate Travel Protection to protect yourself from unexpected circumstances that may lead to trip cancellation, interruption, or delay due to such reasons as sickness, injury, death, jury duty, etc. Please review full plan details — including benefits, coverages, and limitations and exclusions — for TripMate Travel Protection Plan # F423S prior to purchase so you fully understand what is and is not covered by this plan.
Eligibility and Age Limits
Austin Concierge is open to travelers of all ages. If traveling with younger children, we encourage you to work closely with your Adventure Travel Consultant so that appropriate activities, lodging, and dining may be arranged.
Health and Health Insurance
We will work with you to arrange an itinerary that fits your desired fitness level; however, we do encourage guests to be in reasonable health and ensure that you do not have any physical condition or disability that would compromise your health or safety on an Austin Concierge trip. Austin Adventures will not be held liable for any costs associated with any medical treatment you may require during your trip. And under no circumstances are we responsible for the quality of any medical care you may receive on your trip.
Prior to booking an Austin Concierge tour, we highly recommend that you review your personal insurance policies and health insurance policies to ensure you have proper coverage to meet your needs, and the needs of your family or dependents, in case of any illness or injury requiring medical attention.
As an adventure travel company, we strive to get guests off the beaten path and involved in active enjoyment of their destination. As such, we often recommend activities like hiking, biking, kayaking, rafting, horseback riding, and more. Since Austin Concierge provides customized itineraries, we will work with you to include the types and levels of activity you like.
However, any physical activity can involve risk of injury, disability, illness, or death. In more remote destinations, medical facilities may not be easily accessed. Similarly, many services Austin Adventures may recommend, such as lodging, transport, food, and local tours, will be obtained from independent suppliers over whom Austin Adventures has no control.
It is important that all Austin Concierge guests recognize these risks and know that Austin Adventures will not be held responsible for any negligent or willful act or failure to act of any third party supplier. Likewise, Austin Adventures will not be held responsible for the quality or cost of any needed medical treatment. As a guest, you accept responsibility for your own negligent or reckless behavior while participating in an Austin Concierge adventure.
Third Party Travel Services Not Guaranteed
Austin Adventures will reserve lodging, dining, and activities with suppliers we trust and would highly recommend. However, these suppliers are independent contractors and are not agents or employees of Austin Adventures. As such, we will not be held liable for any accident, injury, personal loss, or property damage to you or anyone in your traveling party that occurs while using third party travel service providers. Furthermore, Austin Adventures is not responsible for any purchases you make during your Austin Concierge trip.
Net Pricing for Travel Agents
Travel Agents, we welcome and encourage you to book your clients on Austin Concierge tours with Austin Adventures. Please understand that price quotes are net pricing and you will need to mark-up and price accordingly when passing along trip prices to your client(s).