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BECOME PART OF THE Austin Adventures TEAM!

At Austin Adventures we believe that travel has the power to change us. To let us see the world, and our role in it, through a new lens. We are a best-in-class, family-owned, and operated boutique international adventure travel outfitter. Our carefully curated and ultra-personalized itineraries allow guests to experience the land, the people, and the culture in the most immersive, energizing, and inspiring way possible. With the decades of experience and unmatched access to our National Parks, our knowledge, credibility, and insider access offer an experience that is – simply put – unparalleled.

Austin Adventures offers an exciting working environment with opportunities for growth and a chance to meet other like-minded individuals. We offer market-competitive compensation and fantastic benefits to all of our employees – office staff and guides alike. Our team is made up of outstanding individuals from locations throughout the U.S., Canada, and Europe. We hire people who are passionate about adventure travel and we value the diversity each employee brings to our team.

If you’re interested in applying for one of our posted jobs, please send your resume and cover letter to [email protected]

OFFICE POSITIONS

COMMUNICATIONS MANAGER

Reports to: VP of Global Marketing

Working Relationships with:

  • All divisions/staff in NZ and USA
  • NZTE
  • External freelancers (graphic designer, PR & social strategist)

Purpose:

The key purpose of this role is to evolve 1 company/2 brands equally by ensuring communications are consistent and abide by the brand style guides. It will be in full control of the content plan and map out what to market when based on demand, inventory, sales, and overall business objectives. This role will also be responsible for understanding the guest, their full journey and how to speak slightly differently based on uniqueness of the guest.

Key areas of responsibility:

  • Provide creative leadership and strategic direction of copy, design, and video projects via content calendar. Tactics included but not limited to social posts, blogs, emails, websites, webinars and public relations
  • Partner closely with Sales, Product, and Customer Experience teams to ensure messaging is aspirational, yet sets proper expectations
  • Outline messaging strategy and write copy for a variety of global, multi-channel campaigns and initiatives
  • Develop campaign-based strategies; annual and multi-year messaging plans
  • Understanding of our guests and create customized messaging workflows to achieve highest response and conversion
  • Guest communications pre, on and post trip to be assessed, optimized, and brought under 1 workflow for both brands
  • Utilize data to inform creative decisions and direction
  • Edit copy for brand voice and accuracy before published
  • Manage internal and external employees by holding them accountable to yield strongest output and achieve goals

 

Work experience and skills:

  • 10+ years in copy/design field and management of a team or other relevant experience required
  • Experience working within a global environment within the tourism/travel industry
  • Strong writing skills to curate personalized content for engagement plans as well as all other marketing communications
  • Must have deep understanding of Hubspot and how to work within it​
  • Demonstrates creative and innovative creative thinking by bringing new ideas to achieve goals
  • Demonstrates ability to work successfully in a team-oriented environment that is multi-national/multi-cultural/multi time-zones
  • Highly organized and able to handle multiple projects simultaneously, requiring little direct supervision
  • Highly motivated with a strong desire to succeed
  • Excellent presentation skills, verbal, and written communication skills
  • Unquestionable integrity and ethics

For information about how we collect, store and use information about you, please see our Privacy Policy using the following link: https://www.austinadventures.com/privacy-policy/. Austin Adventures, Inc is an equal opportunity employer. 

Austin Adventures sometimes has other positions in Operations, Marketing, and Sales. For more information, please feel free to reach out to us and let us know what you are interested in.

 

GUIDE POSITIONS

If you are interested in applying for a guide position for any of our US, Canada, or Europe programs, we encourage you to submit your cover letter and resume between November and March, for the upcoming season to [email protected] Thanks for your interest in Austin Adventures!

GUIDE REQUIREMENTS

There are a number of qualifications that we look for when we hire guides. We suggest that all applicants review the following list. This will help you decide if you have the necessary skills, personality, and experience to join the AA team.

  • Ability to work in a fast-paced, multi-tasking environment
  • Possess excellent people skills in the areas of communication, customer service and compassion
  • Strong ability to connect one-on-one with people of all ages, interests, and backgrounds
  • Strong appreciation for and a sense of the natural and cultural history of a number of the regions in which we run trips
  • Passion for active travel and being outdoors
  • Familiarity with and aptitude for tuning up bikes (mechanically inclined)
  • Excellent endurance and stamina (capable of handling long days of physical work)
  • Detail oriented in the areas of budgets and reporting
  • Strong problem solving skills (ability to be decisive and resourceful)
  • A ‘leader’ personality
  • First Aid & CPR-certified (WFR & EMT certification encouraged)
  • Drivers License (or Class 4 for Canadian guides) and a clean driving record
  • Availability during our peak season of June into September

GUIDE TRAINING

Every spring, guides hone their skills at our ‘Spring Training Retreat’ in Billings, Montana. This extensive training builds a strong team of guides who understand the details and subtleties in executing professional customer service.  After Spring Training, each guide team heads out on a pre-season scout of the destination they’ll be guiding in for the summer. During their scout trip, guides drive the route and carefully check over every detail of our trip itinerary before guests arrive. Once on the trip, guides stay in the same hotels as the guests and are always available to handle even the smallest request. Our guides are ready to do whatever it takes, stretching beyond any trip outline or itinerary, to provide the most outstanding customer service in the industry.

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