Book with confidence: our trips, and exceeding your expectations, are guaranteed!
YOUR DEPOSIT IS FULLY TRANSFERABLE*
There is no cancellation fee if you transfer to another trip or put your deposit ($500) in escrow for future travel up to the time final payment is due (normally 90 days prior to departure).
YOUR DEPOSIT IS FULLY REFUNDABLE*
Up to 14 days after you book. (if requested before final payment is due 90 days prior to departure).
YOUR TRIP WILL RUN AS SCHEDULED*
In the unlikely event of low enrollment, we guarantee your trip will run. We will run for two people (or 4 for a family trip) for just $500 more per guest. And if just one more guest signs up, we will refund you the $500. If you’d prefer the company of more guests, you can choose to transfer to any trip and we’re happy to extend a $300 credit per guest.
EXCEEDING YOUR EXPECTATIONS IS GUARANTEED**
We’re one of the only adventure travel companies confident enough to guarantee your satisfaction 100%! If at any point you are dissatisfied, we will work extremely hard to correct any issues and exceed your expectations, up to and including a partial or full refund. In 35 plus years, it’s hard to remember when we weren’t able to “wow” our guests!
*Scheduled departures only. Custom trips, cruises, and some international trips excluded. Ask your representative.
**In the unlikely event that you are dissatisfied with something during your trip, immediately notify your guide(s). If he or she is unable to resolve the issue, call our main office and we’ll attempt to correct it during your trip. If we are unable to do so during your trip, we will work with you upon your return to arrive a ta fair and equitable solution, including up to a full refund.
How far in advance do I need to make a reservation?
We recommend booking your trip at least 4 to 6 months out from your departure date. Of course the earlier you book, the more likely you are to get your ideal trip and dates secured, especially on our national park trips which tend to sell out! For holiday trips, you’ll want to reserve 8 to 12 months out. That being said, we are also masters of accommodating last minute requests as well.
Do you work with Travel Agents?
At Austin Adventures, we have the most straight-forward commission system in the business. We pay 12% commission on all agency bookings and will never come between a travel agent and their client. Furthermore, we have a policy in place ensuring you receive commission for every trip your customer books, year after year. We will gladly pay you the appropriate level commission for trips booked directly by your clients with Austin Adventures. Our only requirements are that your client approves and that you take over the reservation within 30 days of the client’s date of deposit.
* Note: An agency is defined as a single geographic location; a booking is defined as one person – adult or child, booked on any Austin Adventures vacation – pre-set departure or custom. For example, a family of 6 booked on an Austin Adventures trip is considered to be 6 bookings.
Can you provide references for your trips?
Absolutely! Our past guests are some of our best sources of information. Just give us a call and we’ll provide references for the specific trip you’re interested in.
Do you include airfare?
We do not include airfare to get to or from your host city. Some of our trips include domestic flights. Depending on the destination, domestic flights are sometimes included in the trip cost. Talk to your Adventure Consultant for more details.
Will you help with details before or after my trip?
Yes! We would be happy to help you brainstorm ideas of things to do, places to stay, best spots to eat and extensions to your trip before or after your tour.
What is your deposit schedule?
A $500-$750 per person deposit (International and Custom Program deposits may vary) is required to confirm your reservation. Full payment is required at the time of the booking if your trip departs within 90 days. We accept most major credit cards and personal checks (U.S. funds made payable to Austin Adventures). Please do not send cash.
What is your cancellation and refund policy?
The following cancellation policies and fees apply:
- Cancellation 91 days or more before trip departure – Full trip payment refunded less a $300 per person administration fee
- Cancellation 61-90 days before trip departure – Full trip payment less 25% per person is refunded
- Cancellation 31-60 days before trip departure – 50% of the trip payment is refunded
- Cancellation 0-30 days before trip departure – No refund is given
* Note: Some international and custom policies may vary – please inquire for details.
Will the trip price change?
Prices on our scheduled trips are guaranteed through the end of the year.
Do you offer and/or suggest travel insurance?
Austin Adventures offers a guest protection plan that covers trip cancellation for medical reasons, trip delay, medical expenses, accidental death, lost baggage and medical evacuation. Please speak with one of our Trip Consultants if you have any specific coverage questions. Since so many guests purchase this plan, as a convenience, the cost is automatically added to your invoice. It’s effective on the day your premium is received in our office. Should you not be interested in our travel protection plan, simply deduct its cost from your final payment.
Are there any discounts or incentives I should know about?
At Austin Adventures, we design each of our trips with a keen eye on value. We’re committed to keeping travel costs to a minimum, and to offering simple ways for our guests to save. That being said, we do offer several discounts and/or incentives that can help you save on your next vacation ranging from our Family Discount to our Alumni Referral Reward program. Check out this page for more details.
What are your most popular trips?
Our most popular trips are our national park family programs. A few favorites (that sell out annually) are our Yellowstone, Alaska, Yosemite, Grand Canyon, and Bryce Canyon/Zion adventures. Our Holland, Germany, and France programs are also alumni favorites as are our programs in Costa Rica, Peru, and Ecuador.
Do you offer waitlists on full trips?
We do not offer waitlists for our trips if they are sold out, but if you are set on a certain date and/or destination, your Adventure Consultant will work with you to find the best solution for getting you on the trip of your choice or the next best thing to it.
Do you offer singles-only tours?
We are not currently offering specific singles-only tours but we highly encourage solo travelers to join our adult trips where you’ll find other solo travelers, couples, and families with older kids who all share a common interest in travel and adventure.
Do you offer women-only tours?
Yes, we do offer several women-only departures a year that are guided by women for women. Please ask your Adventure Consultant for more details.
What is your satisfaction guarantee policy?
Exceeding your expectations is our number one priority. In the unlikely event that you are dissatisfied with something during your trip, immediately notify your guide(s). If he or she is unable to resolve the issue, call our main office and give us the details of the problem, and a chance to correct it. We will do our best to find a resolution. If we are unable to do so during your trip, we will work with you upon your return home to arrive at a fair and equitable solution, including up to a full refund.
What is the Adventurer’s Club?
Travel with Austin Adventures once and you are automatically initiated into our elite Adventurer’s Club (think of it as a fraternity for adventurers!) The goal of the Adventurer’s Club is to promote a community of fellow travelers who love the great outdoors and who enjoy being active, exposing themselves to new experiences, and most of all – having fun! Adventurer’s Club perks include a subscription to our newsletter highlighting upcoming specials, whereabouts of your favorite guides, interviews with fellow travelers about recent trips and more; alumni-only concierge services; and special gifts.
We also have a Referral Reward Program in which you get big bucks towards your next trip if you refer your friends (who also receive credit!) We rely on our Alumni for everything from feedback and word of mouth to ideas on what far-flung destinations to expand our roster to next. Our Adventurer’s Club is our way of saying “thanks!” to our best ambassadors.