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Reservation FAQs

If your question is not listed below, please email [email protected] or call 1-800-575-1540.

FAQs

How do I make a reservation?

You can submit a reservation request online, or call one of our Adventure Travel Consultants at 1-800-575-1540 to reserve the adventure of your choice.

How far in advance do I need to make a reservation?

We recommend booking your domestic trip at least 4 to 6 months out and your international trip 8 to 12 months out from your departure date. For holiday trips, you’ll want to reserve 8 to 12 months out. Final payments for bookings made 90 days prior to travel are due at time of booking for all departures. Of course the earlier you book, the more likely you are to get your ideal trip and dates secured, especially on our national park trips which sell out!

What is your deposit schedule?

Please review our booking policies here for scheduled departures and custom tours.

What is your cancellation and refund policy?

Please review our booking policies here for scheduled departures and custom tours.

What types of payments do you accept?

We accept ACH payments, personal checks, and most personal credit cards (U.S. funds made payable to Austin Adventures). There is a 2% surcharge to use credit cards for payments other than deposits.

Will the trip price change?

Prices on our scheduled trips are guaranteed through the end of the year.

What's included in your pricing?

Most Austin Adventures trips are designed to be mostly all-inclusive, apart from the freedom of one meal on your own. Trip prices typically cover:

  • Double occupancy rooms with private baths
  • All meals and snacks except one dinner on your own (please refer to specific pre-trip planners for exceptions)
  • Professional, first-aid certified guides and local partners and experts
  • Bikes, kayaks, helmets, and other necessary equipment
  • Vehicle support during the trip
  • Luggage service
  • Austin Adventures t-shirt, water bottle, and luggage tags
  • Detailed pre-departure and packing information
  • All taxes, dining and housekeeping gratuities, local partner & expert gratuities and national park entrance & permit fees (unless noted)

What's not included in your pricing?

Typical trip exclusions are:

  • Gratuities to Austin Adventures guides
  • Alcoholic beverages and related gratuities (beer/wine is included on some international trips – see planners for details)
  • One dinner (unless noted otherwise)
  • Specific meals and lunches
  • Air and land transportation to and from host cities
  • In-country air on international itineraries (unless noted)
  • Airport departure taxes and some park entry fees
  • Personal travel and medical insurance
  • Optional activities and spa services
  • Items of a personal nature
  • E-bikes and tandem bikes

Do you include airfare?

We do not include airfare to get to or from your host city. Depending on the destination, domestic flights listed in an itinerary are sometimes included in the trip cost. Talk to your Adventure Travel Consultant for more details.

How much should I tip my Austin Adventures Guides?

We are very proud of our guides. Their hard work, dedication, regional knowledge, and attention to detail truly sets them apart from others. If you feel your guides have gone above and beyond the call of duty in providing you with a very special trip, a gratuity may be given at the end of the trip. Depending on your group size, you will have 2-3 guides on your Austin Adventure. We recommend $15 to $25 per day, per guest, per guide. Typically gratuities are offered by check or cash in local currency on the final morning of the trip and can either be given to each guide individually or to one guide to be equally distributed. As a friendly reminder upfront, ATMs can be a bit difficult to come by in the national parks so please plan accordingly.

Will you help with details before or after my trip?

Yes! We would be happy to help you brainstorm ideas of things to do, places to stay, best spots to eat, and extensions to your trip before or after your tour.

Do you work with Travel Agents?

At Austin Adventures, we have the most straightforward commission system in the business. We pay 12% commission on all agency bookings and will never come between a travel agent and their client. Furthermore, we have a policy in place ensuring travel agents receive a commission for every trip their customer books, year after year. We will gladly pay agents the appropriate level commission for trips booked directly by clients with Austin Adventures. Our only requirements are that the client approves and that the travel agent takes over the reservation within 30 days of the client’s date of deposit.

Note: An agency is defined as a single geographic location; a booking is defined as one person – adult or child, booked on any Austin Adventures vacation – pre-set departure or custom. For example, a family of 6 booked on an Austin Adventures trip is considered to be 6 bookings.

Can you provide references for your trips?

Absolutely! Our past guests are some of our best sources of information. You may read a few published testimonials here.

Do you offer and/or suggest travel insurance?

Austin Adventures offers a guest protection plan that covers trip cancellation for medical reasons, trip delay, medical expenses, accidental death, lost baggage, and medical evacuation. Please speak with one of our Adventure Travel Consultants if you have any specific coverage questions. Since so many guests purchase this plan, as a convenience, the cost is automatically added to your invoice. It’s effective on the day your premium is received in our office. Should you not be interested in our travel protection plan, simply deduct its cost from your final payment.

Are there any discounts or incentives I should know about?

At Austin Adventures, we design each of our trips with a keen eye on value. We’re committed to keeping travel costs to a minimum and offering simple ways for our guests to save. That being said, we do offer several discounts and incentives that can help you save on your next vacation ranging from our Family Discount to our 

Travel with Austin Adventures once and you are automatically initiated into our elite Adventurer’s Club (think of it as a fraternity for adventurers!). The goal of the Adventurer’s Club is to promote a community of fellow travelers who love the great outdoors and who enjoy being active, exposing themselves to new experiences, and most of all – having fun! Adventurer’s Club perks include alumni-only concierge services, special gifts, and a subscription to our newsletter highlighting upcoming specials, whereabouts of your favorite guides, interviews with fellow travelers about recent trips and more.

We also have a Referral Reward Program in which you get big bucks towards your next trip if you refer your friends (who also receive credit!). We rely on our Alumni for everything from feedback and word-of-mouth to ideas on what far-flung destinations to expand our roster to next. Our Adventurer’s Club is our way of saying “thanks!” to our best ambassadors.

What are your most popular trips?

Our most popular trips are our national park family programs. A few favorites (that sell out annually) are our Yellowstone, Alaska, Yosemite, Grand Canyon, and Bryce Canyon/Zion adventures. Our Holland, Germany, and France programs are also alumni favorites, as are our programs in Costa Rica, Peru, and Ecuador.

Do you offer waitlists on full trips?

We do not offer waitlists for our trips if they are sold out, but if you are set on a certain date and/or destination, your Adventure Travel Consultant will work with you to find the best solution for getting you on the trip of your choice or the next best thing to it.

Do you offer singles-only tours?

We are not currently offering specific singles-only tours, but we highly encourage solo travelers to join our adult trips where you’ll find other solo travelers, couples, and families with older kids who all share a common interest in travel and adventure.

Do you offer women-only tours?

Yes, we do offer several women-only departures each year that are guided by women for women. Please ask your Adventure Travel Consultant for more details.

What is your privacy policy?

Austin Adventures cares deeply about your privacy. You may view our privacy policy online, and if you have any questions concerning this privacy policy, please call or email us at (800) 575-1540 or [email protected].

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