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Reservation FAQs

If your question is not listed below, feel free to get in touch via phone or email!

FAQs

How do I make a reservation?

You can submit a reservation request online, or call one of our Adventure Travel Consultants at (800) 575-1540 to reserve the adventure of your choice.

What's included in your pricing?

Most Austin Adventures trips are designed to be mostly all-inclusive, apart from the freedom of one meal on your own. Trip prices typically cover:

  • Double occupancy rooms with private baths
  • All meals and snacks except one dinner on your own (please refer to specific pre-trip planners for exceptions)
  • Professional, first-aid certified guides and local partners and experts
  • Bikes, kayaks, helmets, and other necessary equipment
  • Vehicle support during the trip
  • Luggage service
  • Austin Adventures t-shirt, water bottle, and luggage tags
  • Detailed pre-departure and packing information
  • All taxes, dining and housekeeping gratuities, local partner & expert gratuities and national park entrance & permit fees (unless noted)

What's not included in your pricing?

Typical trip exclusions are:

  • Gratuities to Austin Adventures guides
  • Alcoholic beverages and related gratuities (beer/wine is included on some international trips – see planners for details)
  • One dinner (unless noted otherwise)
  • Specific meals and lunches
  • Air and land transportation to and from host cities
  • In-country air on international itineraries (unless noted)
  • Airport departure taxes and some park entry fees
  • Personal travel and medical insurance
  • Optional activities and spa services
  • Items of a personal nature
  • E-bikes and tandem bikes

How much should I tip my Austin Adventures Guides?

We are very proud of our guides. Their hard work, dedication, regional knowledge and attention to detail truly sets them apart from others. If you feel your guides have gone above and beyond the call of duty in providing you with a very special trip, a gratuity may be given at the end of the trip. Depending on your group size, you will have 2-3 guides on your Austin Adventure. We recommend $15 to $25 per day, per guest, per guide. Typically gratuities are offered by check or cash on the final morning of the trip and can either be given to each guide individually or to one guide to be equally distributed. As a friendly reminder up front, ATMs can be a bit difficult to come by in the national parks, so please plan accordingly.

How far in advance do I need to make a reservation?

We recommend booking your trip at least 4 to 6 months out from your departure date. Of course the earlier you book, the more likely you are to get your ideal trip and dates secured, especially on our national park trips which tend to sell out! For holiday trips, you’ll want to reserve 8 to 12 months out. That being said, we are also masters of accommodating last-minute requests.

Do you work with Travel Agents?

At Austin Adventures, we have the most straightforward commission system in the business. We pay 12% commission on all agency bookings and will never come between a travel agent and their client. Furthermore, we have a policy in place ensuring travel agents receive a commission for every trip their customer books, year after year. We will gladly pay agents the appropriate level commission for trips booked directly by clients with Austin Adventures. Our only requirements are that the client approves and that the travel agent takes over the reservation within 30 days of the client’s date of deposit.

Note: An agency is defined as a single geographic location; a booking is defined as one person – adult or child, booked on any Austin Adventures vacation – pre-set departure or custom. For example, a family of 6 booked on an Austin Adventures trip is considered to be 6 bookings.

Can you provide references for your trips?

Absolutely! Our past guests are some of our best sources of information. Just give us a call and we’ll provide references for the specific trip you’re interested in.

Do you include airfare?

We do not include airfare to get to or from your host city. Depending on the destination, domestic flights are sometimes included in the trip cost. Talk to your Adventure Travel Consultant for more details.

Will you help with details before or after my trip?

Yes! We would be happy to help you brainstorm ideas of things to do, places to stay, best spots to eat, and extensions to your trip before or after your tour.

What is your deposit schedule?

A $500-$750 per person deposit (International and Custom Program deposits will vary) is required to confirm your reservation. Full payment is required at the time of the booking if your trip departs within 90 days. We accept most major credit cards and personal checks (U.S. funds made payable to Austin Adventures). Please do not send cash.

What is your cancellation and refund policy?

The following cancellation policies and fees apply:

  • Cancellation 91 days or more before trip departure – Full trip payment refunded less a $300 per person administration fee
  • Cancellation 61-90 days before trip departure – Full trip payment less 25% per person is refunded
  • Cancellation 31-60 days before trip departure – 50% of the trip payment is refunded
  • Cancellation 0-30 days before trip departure – No refund is given

Note: Some international and custom trip policies will vary – please inquire for details.

Will the trip price change?

Prices on our scheduled trips are guaranteed through the end of the year.

Do you offer and/or suggest travel insurance?

Austin Adventures offers a guest protection plan that covers trip cancellation for medical reasons, trip delay, medical expenses, accidental death, lost baggage, and medical evacuation. Please speak with one of our Adventure Travel Consultants if you have any specific coverage questions. Since so many guests purchase this plan, as a convenience, the cost is automatically added to your invoice. It’s effective on the day your premium is received in our office. Should you not be interested in our travel protection plan, simply deduct its cost from your final payment.

Are there any discounts or incentives I should know about?

At Austin Adventures, we design each of our trips with a keen eye on value. We’re committed to keeping travel costs to a minimum and offering simple ways for our guests to save. That being said, we do offer several discounts and incentives that can help you save on your next vacation ranging from our Family Discount to our Alumni Referral Reward program.

What are your most popular trips?

Our most popular trips are our national park family programs. A few favorites (that sell out annually) are our Yellowstone, Alaska, Yosemite, Grand Canyon, and Bryce Canyon/Zion adventures. Our Holland, Germany, and France programs are also alumni favorites, as are our programs in Costa Rica, Peru, and Ecuador.

Do you offer waitlists on full trips?

We do not offer waitlists for our trips if they are sold out, but if you are set on a certain date and/or destination, your Adventure Travel Consultant will work with you to find the best solution for getting you on the trip of your choice or the next best thing to it.

Do you offer singles only tours?

We are not currently offering specific singles only tours, but we highly encourage solo travelers to join our adult trips where you’ll find other solo travelers, couples, and families with older kids who all share a common interest in travel and adventure.

Do you offer women-only tours?

Yes, we do offer several women-only departures each year that are guided by women for women. Please ask your Adventure Travel Consultant for more details.

What is your privacy policy?

Austin Adventures cares deeply about your privacy. You may view our privacy policy online, and if you have any questions concerning this privacy policy, please call or email us at (800) 575-1540 or info@austinadventures.com.

What is the Adventurer's Club?

Travel with Austin Adventures once and you are automatically initiated into our elite Adventurer’s Club (think of it as a fraternity for adventurers!). The goal of the Adventurer’s Club is to promote a community of fellow travelers who love the great outdoors and who enjoy being active, exposing themselves to new experiences, and most of all – having fun! Adventurer’s Club perks include alumni-only concierge services, special gifts, and a subscription to our newsletter highlighting upcoming specials, whereabouts of your favorite guides, interviews with fellow travelers about recent trips and more.

We also have a Referral Reward Program in which you get big bucks towards your next trip if you refer your friends (who also receive credit!). We rely on our Alumni for everything from feedback and word-of-mouth to ideas on what far-flung destinations to expand our roster to next. Our Adventurer’s Club is our way of saying “thanks!” to our best ambassadors.

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