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Reservation FAQs

If your question is not listed below, please email [email protected] or call 1-800-661-9073.

FAQs

How do I make a reservation?

You can submit a reservation request online, or call one of our Adventure Travel Consultants at 1-800-661-9073 to reserve the adventure of your choice. You can even use the chat feature in the lower right-hand corner to work with a live agent!

How far in advance do I need to make a reservation?

We recommend booking your domestic trip at least 4 to 6 months out and your international trip 8 to 12 months out from your departure date. For holiday trips, you’ll want to reserve 8 to 12 months out. Final payments for bookings made 90 days prior to travel are due at time of booking for all departures. Of course the earlier you book, the more likely you are to get your ideal trip and dates secured, especially on our national park trips which sell out!

What is your deposit schedule?

Please review our booking policies here.

What is your cancellation and refund policy?

Please review our booking policies here.

What types of payments do you accept?

The following payment options are accepted:

CREDIT CARD
Please follow the instructions in your Travel Wallet and note a 2% surcharge applies. We do not accept American Express.

CHECK
Please mail to:
Austin Adventures
PO Box 81025
Billings MT 59108
Checks should be made payable to “Austin Adventures”
Checks are collected once weekly from our PO Box (typically Thursday), so please send checks at least a week in advance of your balance due date

DOMESTIC WIRE TRANSFER (within the USA)
Wire Transfer Routing Number: 092905249
Bank Name: Stockman Bank of Montana
Bank Address: 700 Main St., Miles City MT 59301
Beneficiary: Austin Adventures Inc PO Box 81025 Billings MT 59108-1025
Beneficiary Account Number: 4010056517

INTERNATIONAL WIRE TRANSFER (outside the USA)
Receiving Bank: Stockman Bank of Montana
Swift Code: STKMUS55
Beneficiary: Austin Adventures Inc PO Box 81025 Billings MT 59108-1025
Beneficiary Account Number: 4010056517

Please email transaction advice (“proof of payment”) to [email protected] so we can track your payment and ensure your funds are successfully received.

All payments should be made in USD only.

What's included in your pricing?

Most Austin Adventures trips are designed to be mostly all-inclusive, apart from the freedom of one meal on your own. Trip prices typically cover:

  • Double occupancy rooms with private baths
  • All meals and snacks except one dinner on your own (please refer to specific pre-trip planners for exceptions)
  • Professional, first-aid certified guides and local partners and experts
  • Bikes, kayaks, helmets, and other necessary equipment
  • Vehicle support during the trip
  • Luggage service
  • Austin Adventures t-shirt, water bottle, and luggage tags
  • Detailed pre-departure and packing information
  • All taxes, dining and housekeeping gratuities, local partner & expert gratuities and national park entrance & permit fees (unless noted)

What's not included in your pricing?

Typical trip exclusions are:

  • Gratuities to Austin Adventures guides
  • Alcoholic beverages and related gratuities (beer/wine is included on some international trips – see planners for details)
  • One dinner (unless noted otherwise)
  • Specific meals and lunches
  • Air and land transportation to and from host cities
  • In-country air on international itineraries (unless noted)
  • Airport departure taxes and some park entry fees
  • Personal travel and medical insurance
  • Optional activities and spa services
  • Items of a personal nature
  • E-bikes and tandem bikes

Do you include airfare?

We do not include airfare to get to or from your host city. Depending on the destination, domestic flights listed in an itinerary are sometimes included in the trip cost. Talk to your Adventure Travel Consultant for more details.

What's your rooming policy?

Trip prices are based on twin-share arrangements (i.e. two guests per room), unless otherwise stated. For solo travellers, we’ll pair you with another person of the same gender to share rooms with and if there’s no one suitable to share with, there’s no forced single supplement! However, if you specifically request your own rooms, you can opt to pay the single supplement fee. Solo travellers who book within 90 days of departure, where there are no other solo travellers willing to share, will be required to pay the single supplement fee.

Families consisting of four guests travelling with children aged 17 and under will be automatically assigned one shared room. However, the following alternative rooming allocations are available:

  • Families consisting of four guests with all children aged 13 and above are welcome to opt for additional rooms as per advertised double occupancy adult rates.
  • Families consisting of four guests with at least one child aged 12 and under are automatically assigned a shared room. However, families can opt to pay the adult rates for all guests in their family to have an additional room.
  • The same principles apply for families consisting of more than four guests.

Rooming preferences are subject to availability and must be communicated in writing at time of booking. Automatic assignments as per this policy will be applied in the absence of any specification provided by guests. Any request for additional rooms during trips will be at guests’ own expense and subject to rates made available by the accommodation provider at the time. All minors (guests aged 17 and under) must be accompanied by at least one adult.

How much should I tip my Austin Adventures Guides?

We are very proud of our guides. Their hard work, dedication, regional knowledge, and attention to detail truly sets them apart from others. If you feel your guides have gone above and beyond the call of duty in providing you with a very special trip, a gratuity may be given at the end of the trip. Depending on your group size, you will have 2-3 guides on your Austin Adventure. We recommend $15 to $25 per day, per guest, per guide. Typically gratuities are offered by check or cash in local currency on the final morning of the trip and can either be given to each guide individually or to one guide to be equally distributed. As a friendly reminder upfront, ATMs can be a bit difficult to come by in the national parks so please plan accordingly.

Will you help with details before or after my trip?

Yes! Between booking your trip and your pre-night, you’ll receive helpful communications from our team about your trip. For local information, your host city’s Chamber of Commerce is a great start and local travel agents can help coordinate flights, pre-nights, and more.

Do you work with Travel Agents?

Yes! And we will never come between a travel agent and their client. Furthermore, we have a policy in place ensuring travel agents receive a commission for every trip their customer books, year after year. We will gladly pay agents the appropriate level commission for trips booked directly by clients with Austin Adventures. Our only requirements are that the client approves and that the travel agent takes over the reservation within 30 days of the client’s date of deposit.

Note: An agency is defined as a single geographic location; a booking is defined as one person – adult or child, booked on any Austin Adventures vacation. For example, a family of 6 booked on an Austin Adventures trip is considered to be 6 bookings.

Can you provide references for your trips?

Absolutely! Our past guests are some of our best sources of information. You may read a few published testimonials here.

Do you offer and/or suggest travel insurance?

Austin Adventures recommends a guest protection plan that covers trip cancellation for medical reasons, trip delay, medical expenses, accidental death, lost baggage, and medical evacuation. Please speak with one of our Adventure Travel Consultants if you have any specific coverage questions.

Are there any discounts or incentives I should know about?

At Austin Adventures, we design each of our trips with a keen eye on value. We’re committed to keeping travel costs to a minimum and offering simple ways for our guests to save. That being said, we do offer discounts and incentives that can help you save on your next vacation and we reward our past guests through the Adventurer’s Club. Be sure to join our mailing list as well so you’ll always have the latest offers in your inbox!

What is the Adventurer's Club?

Travel with Austin Adventures once and you are automatically initiated into our Adventurer’s Club – a community of travelers who love the great outdoors and who enjoy being active, exposing themselves to new experiences, and most of all – having fun! Adventurer’s Club perks include exclusive access to new trips and offers, special gifts, and a subscription to our newsletter highlighting upcoming specials, whereabouts of your favorite guides, interviews with fellow travelers about recent trips and more.

We also have a Referral Reward Program which offers a discount towards your next trip if you refer your friends (who also receive credit!). We rely on our past travelers for everything from feedback and word-of-mouth to ideas on new destinations and experiences to offer. Our Adventurer’s Club is our way of saying “thanks!” to our best ambassadors.

What are your most popular trips?

A few favorites often feature our two specialties – the National Parks and family adventures. Trips that often sell out annually feature destinations like Yellowstone, Alaska, Yosemite, Grand Canyon, and Bryce Canyon/Zion adventures. Our family vacations are wildly popular and feature destinations from North America to Galapagos and even New Zealand!

Do you offer waitlists on full trips?

We do not offer waitlists for our trips if they are sold out, but if you are set on a certain date and/or destination, your Adventure Travel Consultant will work with you to find the best solution for getting you on the trip of your choice or the next best thing to it.

Do you offer singles-only tours?

We are not currently offering specific singles-only tours, but we highly encourage solo travelers to join our adult trips where you’ll find other solo travelers, couples, and families with older kids who all share a common interest in travel and adventure.

We offer a free room sharing option to avoid the single supplement, but you can choose to pay a small amount extra for your own room each night if you wish.

What is your privacy policy?

Austin Adventures cares deeply about your privacy. You may view our privacy policy online, and if you have any questions concerning this privacy policy, please call or email us at (800) 661-9073 or [email protected].

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