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Safe Travel with Austin Adventures

Are travelers and guides required to get tested or vaccinated before traveling?

Effective September 1, 2022 vaccination against COVID-19 is no longer required to participate in Austin Adventures trips.

Some countries have vaccination requirements and other COVID-19 policies, which could affect your ability to travel. This is no different from visa requirements whereby entry to any given country is subject to certain criteria such as nationality and criminal record.

All guests must adhere to the regulations and guidelines as mandated by the country in which they are travelling.

What else should I know prior to traveling with Austin Adventures?

It is your responsibility tocheck the specific requirements of each country you are visiting, as regulations vary and change often.  You can check the international entry requirements for your trip here: https://www.austinadventures.com/international-entry-requirements/ 

Are travelers and guides required to wear masks on your trips?

Your guides will let you know what is required based on current international regulations and the Centers for Disease Control and Prevention (CDC) regulations and guidelines, which can be found here: https://www.cdc.gov/coronavirus/2019-ncov/travelers/travel-during-covid19.html 

Please bring your own masks.     

Will you provide hand sanitizer?

Hand sanitizer will be provided and always available in the vans, but we encourage you to bring your own three-ounce hand sanitizer for flying to and from your pick-up destination.  

What happens if I or someone on my trip starts experiencing COVID-19 symptoms?

  • If a guest or guide has symptoms on tour  (fever or chills, cough, shortness of breath, fatigue, muscle or body aches, headache, loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, or diarrhea), they will be asked to take a Rapid Antigen Test.   
  • If a guest tests positive for COVID-19 while on tour, they will be required to leave their trip immediately for a period of no less than 7 days. Guests are welcome to re-join the trip (where possible) upon presentation of a negative COVID-19 test after the 7-day quarantine.     
    • Note: Any such removal will be at the guest’s own cost. As such, we recommend Travel Insurance to help protect your investment from any unforeseen circumstances. 
  • If a guide tests positive for COVID while on tour, we will work quickly to ensure minimal disruption to the trip. We have an expansive international network that allows us to source suitable resources quickly and seamlessly. 

Should I bring a supply of Rapid Antigen Tests?

We recommend you bring a personal supply of Rapid Antigen Tests (RATs) in the event you need to test while on your trip, or to fulfill testing requirements to return home. A good rule of thumb is to bring 3-4 tests per guest for a weeklong trip.

How many people will I be traveling with?

On our scheduled departures, you’ll be traveling with a maximum group size of 12 or 18, depending on the destination. If you prefer to travel with only your group, inquire about an exclusive departure in which your group takes over one of our scheduled dates. 

Will we be traveling in high-traffic, crowded areas?

Our trips get guests off the tourist track whenever possible. However, since our itineraries do feature iconic sights and activities, there will be times where we may be around crowded areas and may have to wear masks. 

Will you help me get tested in another country so I can fly back to my home country?

Our worldwide partners have been helping travelers navigate their resident countries’ testing requirements for months, and have well-established procedures in place. If your flight departs within 24 hours of the completion of your trip, our team will ensure you have access to testing (if required) to travel back home. 

Do you cover any on-trip testing costs?

Costs associated with in-country testing and delivery of results vary and are at the guest’s expense. 

What happens if COVID-19-related traveling requirements change while I’m on my trip?

Austin Adventures’ operation staff is constantly monitoring various U.S. government and international COVID regulations and will update you during the trip. 

What happens if Austin Adventures cancels my trip?

We will do everything in our power to not postpone a trip within the 30-day window. In the unlikely event that Austin Adventures must postpone a trip due to federal, state, or local authority, governmental intervention, national park closures, or our own decision, we are offering the following policy: 

We occasionally may cancel any trip at any time before departure for reasons beyond our control, including if the minimum numbers required to operate the trip are not reached. If we do have to cancel your trip, you can transfer the fare to an alternate departure date for no additional fee or alternatively opt for a refund, including your deposit.

What exactly does travel insurance cover?

We advise you to contact your insurance company directly for coverage questions. Austin Adventures offers a guest protection plan through Redpoint that covers trip cancellation for medical reasons, trip delay, medical expenses, accidental death, lost baggage, and medical evacuation. Since so many guests purchase this plan, as a convenience, the cost is automatically added to your invoice. It’s effective on the day your premium is received in our office. Should you not be interested in our travel protection plan, simply deduct its cost from your final payment.

What happens if I test positive for COVID-19 days before my trip?

While we hope this doesn’t happen to you, we will ask you to not travel if you test positive for COVID-19 just days before your trip. The following policy applies:

  • Cancelation 0-30 days before trip departure: No refund is given
  • A cancelation will take effect from the date which Austin Adventures receives written notification of the cancelation. This cancelation policy includes voluntary or involuntary early departure from a trip. No refunds will be given for missed or unused services such as accommodation, activities or meals. We strongly recommend travel insurance which covers cancelation fees at time of booking.

Any deposits not transferred to future trips are non-refundable and will be forfeited. All refunds are less any non-refundable expenses incurred by Austin Adventures.  

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